2.1-FiveHosting provides the necessary connections to host the services ordered by its customers, 24 hours a day, 7 days a week, subject to possible maintenance periods or breakdowns.
2.2-FiveHosting hereby undertakes to comply with the technical obligations imposed by the network operators and undertakes to maintain the good condition of the equipment it controls.
2.3-Due to the specificities of the Internet network and the different operators, FiveHosting does not guarantee the access, nor the infrastructure on the Internet, nor the interruptions of the customer’s service by the Internet users, nor the speed of access to this service.
2.4-In order to guarantee an optimal quality as well as the respect of the customers on the servers, the use of the bandwidth is limited to 1Gbps on the whole architecture. If the monitoring system notices an abusive use, an email will be sent to you and the bandwidth of the annoying service will be limited without notice. If the customer persists, FiveHosting has the right to suspend the server for an indefinite period.
2.5-The use of progressive or continuous streaming, Webradio, Webtv and any other software consuming bandwidth in an abusive way is prohibited on all our offers.
The use of peer to peer (P2P) servers, Torrent server and client, Virtual Private Network (VPN), Anonymous Networks (e.g. TOR) and virtual currency mining servers are prohibited on our infrastructure.
Software and scripts (e.g. hping3, Ddos, Rdos or Dos) that enable denial of service or have the function of harming others are prohibited.
Card sharing, CCcam, Dreambox, Debriders or File Storage (mirroring), WebRadio, Stream are forbidden on all our offers.
Failure to comply with this directive will result in termination of the account and associated services.
2.7-Sending mass e-mails to people who have not requested them (“Junk mail”, “Mailing”, “Spam”). Thus, sending unsolicited e-mail is strictly prohibited. A proven complaint of spamming by a recipient will result in the termination of the hosting contract. A proven complaint is constituted when the sender of the message cannot provide proof of voluntary registration by the complainant. This also includes spamming through improperly configured scripts on the customer’s website.
In order to guarantee an optimal technical support, FiveHosting administrators have by default full rights on each master machine (NOD/Master). But they do not have a backup or root account on the VPS servers.
Internal software or addons (ex:…Simple backup plugin) are forbidden on our servers and will be deleted without notice.
Plugins with high resource consumption are no longer allowed on our servers, the use of this will result in a no guarantee of quality and continuity of service.
FiveHosting does not make any backups of your servers, this remains your responsibility, as well as the export of backups in your FTP space.
We cannot be held responsible for the loss of your data, whatever the nature of the problem, hardware or software.
We remind you that our offers do not benefit from a support called “software”, we are maintained only by a support called hardware.